•  All items are to be returned within 14 days of the received date. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 •  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds on purchases will be credited to your account within 3-5 business days of receipt of the return. Refunds will be credited to the original payment source.

 •  If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

 Cymballand does not replace items.

 •  All return shipping costs are the responsibility of the buyer if the buyer should decide not to keep the item(s).

 •  Special/Custom orders are non-refundable and not eligible for return.

 •  Refunds are only available for item sale price.