Privacy policy

Last Updated: June 2025

This privacy policy describes how Cymballand (the "Site", "we", "us" or "our") collects, uses and shares your personal data when you visit www.cymballand.de (the "Site"), use our services, make a purchase there or otherwise communicate with us regarding the Site (collectively the "Services"). For the purposes of this privacy policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor or another person whose information we have collected under this privacy policy.

Please read this privacy policy carefully. By using and accessing the Services, you agree to the collection, use and disclosure of your data in accordance with this privacy policy. If you do not agree to this privacy policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources and have collected it in the last 12 months, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information collected about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data Do We Collect?

The types of personal data we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly From You

Information you provide to us directly through our Services may include:

  • Contact details – including your name, address, phone number and email address.
  • Order information – including your name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account information – including your username, password, security questions and other information used for account security.
  • Turkish Cymbals purchase information – including items you view, add to your shopping cart, save in your account or purchase.
  • Customer support information – including the information you include in your communications with us, such as when you send a message through the Services.

For some features of the Services, you may need to provide us with certain information about yourself directly. You may choose not to provide this information, but this may result in you being unable to use or access those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information We Receive From Third Parties

Finally, we may receive information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with products or services you have requested to fulfill our contract with you.
  • When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries and cookies.

All information we receive from third parties is treated in accordance with this privacy policy. See also the section below, Third Party Websites and Links.

How We Use Your Personal Data

Providing Products and Services. We use your personal data to provide you with the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, Turkish Cymbals purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges and other features and functionalities related to your account.

Marketing and Advertising. We may use your personal data for marketing and advertising purposes, such as to send marketing and advertising messages via email, SMS or mail and to show you advertisements for Turkish Cymbals products or services. This includes where applicable using your personal data to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal data to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with providing our shop through Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and our Services (including storing your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the Services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work improperly or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners.

How We Share Personal Data

In certain circumstances, we may share your personal data with third parties for the purposes of contract fulfillment, for legitimate purposes and for other reasons subject to this privacy policy. These circumstances may include:

  • with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).
  • with business and marketing partners to provide you with services and advertise to you. Our business and marketing partners will use your data in accordance with their own privacy policies.
  • when you direct, request or otherwise consent to our sharing of certain information with third parties, such as to ship you Turkish Cymbals products or through your use of social media widgets or login integrations, with your consent.
  • with our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
  • in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes described above in "How We Collect and Use Your Personal Data" and "How We Share Personal Data."

Category | Categories of Recipients

Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers), Business and marketing partners, Affiliates

Commercial information such as order information, shopping information and customer support information | Vendors and third parties who perform services on our behalf, Business and marketing partners, Affiliates

Internet or other similar network activity such as Usage Data | Vendors and third parties who perform services on our behalf, Business and marketing partners, Affiliates

Geolocation data such as locations determined through IP address or other technical means | Vendors and third parties who perform services on our behalf, Business and marketing partners, Affiliates

We do not use or disclose this information without your consent or for the purpose of inferring your personal data.

Third Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on these websites. Information you provide to public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation on use by us or by third parties. Our inclusion of such links does not automatically imply endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Data from Children

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below to request deletion of this data.

As of the effective date of this privacy policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal data of individuals under 16 years of age.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on different factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute and only apply in certain circumstances. In certain cases, we may decline your request as permitted by law.

  • Right to Access/Know: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
  • Right to Delete: You may have the right to request deletion of the personal data we hold about you.
  • Right to Correct: You may have the right to request correction of inaccurate personal data we hold about you.
  • Right to Portability: You may have the right to receive a copy of the personal data we hold about you and to request the transfer of such data to third parties in certain circumstances and with certain exceptions.
  • Right to Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal data.
  • Withdrawal of Consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
  • Right to Appeal: If we decline to process your request, you may have the right to appeal our decision. You can do this by responding directly to our rejection.
  • Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option shown in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or your orders.

You can exercise these rights as indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before accepting such a request from an agent, we will require evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right, depending on where you live, to appeal our decision by contacting us using the contact details listed below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal data outside the country you live in. Your personal data is also processed by staff operating outside these countries and third party service providers and partners in these countries.

If we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms like the European Commission's standard contractual clauses, or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this privacy policy, or would like to exercise any of the rights available to you, please call or email us at info@cymballand.de or contact us at:

Bulent E. Albayrak
Herbststr. 45
13409 Berlin
Germany

For the purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal data.