Terms of service

Last updated: 12 October 2026

1. Scope

These General Terms and Conditions (T&Cs) apply to all orders that you place via our online shop at www.cymballand.de. Deviating terms and conditions of the customer are not recognised unless we expressly agree to their validity in writing.

For the purposes of these T&Cs, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession (§ 13 BGB, German Civil Code). A trader is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or self-employed profession (§ 14 BGB).

2. Contracting party

The purchase contract is concluded with:
Cymballand
Owner: Bülent Ecevit Albayrak
Herbststraße 45
13409 Berlin
Germany
Phone: +49 177 4035975
Email: info@cymballand.de
VAT ID: DE300946083

3. Conclusion of the contract

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

You can add products to the shopping cart and, in the subsequent ordering process, enter your delivery and billing details as well as the payment method. Before you submit your order, all details are displayed to you once more for review; you can correct input errors there at any time using the editing functions or the "Back" button. By clicking the final order button, you submit a binding offer to purchase the goods in the shopping cart.

Immediately after submitting your order, you will receive an order confirmation by email. With this order confirmation, we accept your offer; the purchase contract is thereby concluded.

The contract can be concluded in any of the languages offered in the online shop.

4. Storage of the contract text

We store the contract text. We send you the order details and these T&Cs by email together with the order confirmation. You can view and print the current T&Cs on this page at any time.

5. Prices and shipping costs

All prices stated on our website are final prices. As long as we qualify as a small business in Germany within the meaning of § 19 UStG (German VAT Act), no VAT is charged on deliveries within Germany and it is therefore not shown. Whether, and in what amount, VAT is included in your final price is shown to you during the ordering process and on the invoice.

Shipping within Germany and to all member states of the European Union is free of charge. For deliveries to European countries outside the EU and to all other countries, shipping costs apply, which are shown to you before you complete your order. For deliveries to countries outside the European Union, customs duties, import taxes and fees may additionally apply, which are to be borne by the recipient. Further details can be found in our Shipping Policy.

6. Payment

The available payment methods are shown to you during the ordering process. The purchase price is due upon completion of the order. For payment methods provided by third parties (e.g. PayPal or Klarna), their terms of use apply in addition.

7. Delivery

We deliver within Germany, to the European Union and to the other countries offered during the ordering process. Shipping is carried out by DHL; you will receive shipment tracking by email. The delivery time is stated on the respective product page or in our Shipping Policy. For prepayment methods, it begins on the day after receipt of payment; otherwise on the day after conclusion of the contract.

For orders with a goods value of €200 or more, a personal signature is required on delivery. Details can be found in our Shipping Policy.

If goods are delivered with obvious transport damage, please report such damage to the delivery agent immediately if possible and contact us without delay. This does not affect your statutory rights; the report merely helps us to assert our own claims against the shipping company.

8. Pre-orders

Products marked as “Available to Pre-order” are currently out of stock but can nevertheless be ordered. The purchase price is also due upon completion of the order in the case of pre-orders. We will inform you of the expected delivery date on request. As long as the goods have not yet been dispatched, you can cancel a pre-order at any time free of charge; we will then refund the purchase price to you in full. Your statutory right of withdrawal remains unaffected.

9. Retention of title

The goods remain our property until paid for in full.

10. Right of withdrawal for consumers

Consumers have a statutory right of withdrawal in accordance with the following withdrawal information.

Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you have ordered multiple goods in one order that are delivered separately, the period begins on the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Cymballand, owner Bülent Ecevit Albayrak, Herbststraße 45, 13409 Berlin, Germany, phone: +49 177 4035975, email: info@cymballand.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Cymballand, Bülent Ecevit Albayrak, Herbststraße 45, 13409 Berlin, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g. custom-made or personalised cymbals).

End of withdrawal information

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Cymballand, Bülent Ecevit Albayrak, Herbststraße 45, 13409 Berlin, Germany, email: info@cymballand.de:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

11. Returns and compensation for diminished value

Please notify us of a return in advance by email to info@cymballand.de and pack the goods in the original packaging if possible, so that they are protected on their way back. These requests are not a prerequisite for the effective exercise of the right of withdrawal.

A cymbal's surface is delicate – fingerprints and stick marks are immediately visible. You may inspect the cymbal as you would in a music shop and play it briefly to test the sound; please hold it by the edge only where possible. If a returned cymbal shows signs of playing that go beyond such a brief test (e.g. clear stick marks, scratches or other signs of use), we will charge compensation for diminished value in the amount of the resulting loss in value. You bear the costs of the return shipment.

12. Warranty

The statutory rights in respect of defects apply. Towards traders, the limitation period for claims for defects is one year from delivery of the goods; this does not apply to claims for damages pursuant to Section 13.

Our cymbals are hand-cast and hand-hammered in Istanbul. Each cymbal is therefore unique: slight deviations in appearance, weight and sound from product photos, videos and sound samples are characteristic of handcrafting.

In the event of defects, please contact us at info@cymballand.de or by phone at +49 177 4035975.

13. Liability

We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the provisions of the German Product Liability Act (Produkthaftungsgesetz) and to the extent of any guarantee assumed.

In the event of a slightly negligent breach of an obligation that is essential for achieving the purpose of the contract and on whose fulfilment you may regularly rely (cardinal obligation), our liability is limited in amount to the damage that was foreseeable at the time the contract was concluded and is typical for this type of contract. Otherwise, liability for slightly negligent breaches of duty is excluded.

The above limitations of liability also apply in favour of our vicarious agents.

14. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. If you have any questions or problems, please contact us directly – together we will find a solution.

15. Applicable law and place of jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is Berlin.

16. Final provisions

Should any provision of these T&Cs be invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provisions.