Shipping policy
Free Shipping within Germany
Cymballand offers free shipping for all orders within Germany. Benefit from our fast and reliable shipping service at no additional cost.
Shipping Duration and Delivery Times
Fast Processing of Your Order
- Processing time: Most orders are processed and shipped within 24 hours
- Shipping partners: Reliable shipping with DHL or Hermes
- Shipping time: Orders are typically shipped within 2–3 business days
Delivery Times Overview
- Germany: 5–7 business days delivery time
- Europe: 7–10 business days delivery time
- Important note: No shipping on Saturdays and Sundays
Special Shipping Conditions for High-Value Orders
Signature Required for Orders Over €200
Orders valued at €200 or more require a personal signature upon delivery. This security measure protects both you as a customer and us from loss or theft of high-value shipments.
Important notes regarding signature requirement:
- The signature option cannot be removed after shipping
- If uncertain, please contact us before placing your order
- After three unsuccessful delivery attempts, the package will be returned to Cymballand
Alternative Delivery Options
In most cases, we can redirect your package to the nearest DHL branch if personal delivery is not possible.
Returns and Refunds
Return Conditions
For returns, we refund the item price minus the original shipping costs.
Important Note for Unsuccessful Delivery
Should a package with signature requirement not be successfully delivered after three delivery attempts, the original shipping costs cannot be refunded.
Frequently Asked Questions About Shipping
How long does delivery take in Germany? Delivery time is 5–7 business days within Germany.
Is shipping within Germany free? Yes, Cymballand offers free shipping for all orders within Germany.
When will my order be shipped? Most orders are processed and shipped within 24 hours (except on weekends).
More questions about shipping and delivery? Contact our customer service team for individual consultation.